How To Arrive

Customer Service

Doha Festival City is always at your service. Here are a few things that will make your visit more comfortable, every step of the way:

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Valet Parking

Drive to Doha Festival City and let our Valet Parking service make stepping into the Mall a breeze. We’ll wash your car and check the tire pressure too. When you’re ready to head home, we’ll deliver it to you, a real luxury after an exciting day.

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Call Center

We’re happy to help you find exactly what you’re looking for and help you understand all about our Signature Services. Call us on 40354444 for any queries you may have. Our Customer Service team are on standby!

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In-Mall Taxi

Take a look at what Doha Festival City has to offer from one end to the other with our free in-mall taxi service. If you’re in a hurry to get from one shop to another, or want to go around the mall quickly, this service is perfect.

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Wheelchairs & Strollers

Bringing little ones with you? Leave your stroller at home. We’ll give you one to use while you’re at the Mall. We also offer full support for those who need wheelchairs. Please visit the Customer Service Desks to arrange for either of these on the spot or reserve one ahead of time.

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Baby Changing Rooms

Our baby changing rooms are quite the suites for families on the go. Doha Festival City offers a clean, private, and luxurious space to take care of your little ones.

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Shop & Drop Service

You don’t want to be carrying your purchases around all day. Make your visit easier with our free Shop & Drop service. Just leave your shopping bags at our Customer Service desk, and be free and unencumbered to enjoy all that Doha Festival City has to offer.

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Free WiFi

Want to stay connected on the go? Check in on Facebook or Instagram your latest buy with our handy Wi-Fi service. Choose 'Doha Festival City Free WIFI' from your phone or tablet and log on.

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Phone Charging Stations

Is your phone battery running low? Stop by one of our phone charging stations, and we’ll keep your phone safe while you go about your day. Can’t bear to part with it? We've got power banks for on-the-go customers at our Customer Service desks.

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Lost & Found

Lost something at Doha Festival City? Our Customer Service team is happy to help. Since a lot of items are turned in, we only hold on to them for one month before they given to the police.

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Prayer Rooms

Men’s and women’s prayer rooms are located across the first floor throughout the Mall. Friday prayers are held with an Imam in the lower ground floor near the main entrance.

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Child Safety Wristbands

The safety of our visitors is our first priority. As a family coming to Doha Festival City you can rest easy knowing that your child will be given a wristband by our Customer Service staff with their name and your number on it.

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Limousine Service

Pamper yourself with our signature limousine service, which conveniently picks you up from right in front of West Court 2.

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Vehicle Finding Assistance

Finding your car is a breeze at Doha Festival City! We help your find the location of your parked vehicles. Simply visit one of our customer service desks or approach a member of our Customer Service team. All you need is your car plate number!

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Kiddie Carts

Shop and dine comfortably while your children enjoy a super fun ride. Available for hire at two locations in different sizes, designs and colours.

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ATM Machines

Strapped for cash and looking for a quick withdrawal? Find ATMs all across Doha Festival City.

Hours Of Celebration

Mall General Timings

Sunday to Wednesday: 10:00 AM - 10:00 PM
Thursday to Saturday: 10:00 AM t0 12:00 AM


Sunday to Wednesday: 10:00 AM - 12:00 AM
Thursday to Saturday: 10:00 AM - 01:00 AM

Restaurants & Food Courts

Sunday to Wednesday: 10:00 AM - 10:00 PM
Thursday to Saturday: 10:00 AM - 12:00 AM


Sunday to Wednesday: 09:00 AM - 10:00 PM
Thursday to Saturday: 09:00 AM - 12:00 AM

Shops are closed for 90 minutes on Friday starting from the first call to prayer

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