SHOP SAFELY
OUR HEALTH & SAFETY COMMITMENT
SHOP SAFELY
(Updated as of 1st April 2022)
In compliance with the latest Cabinet meeting on the 30th of March regarding the lifting of some restrictions on commercial activities to limit the spread of the coronavirus (COVID-19) as of the 2nd of April, Doha Festival City's entry regulations are updated as follows:
• Both unvaccinated and vaccinated guests are allowed to enter, provided that they present a green status on their ‘Ehteraz’ mobile application
• Children under 12 years old are allowed to enter
• Face masks are mandatory inside shops, but not required in open public areas
• Food court is operating at 50% capacity
• Fitting rooms, prayer rooms, and toilets to remain open
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Sanitization
We will continue regularly disinfecting the mall on a weekly basis. Doha Festival City is proud to receive a Germ Control Assurance Certification from Boecker, which indicates our commitment to keeping our facilities as a safe and protected shopping environment.
Robust cleaning and sanitization have been increased especially during mall trading hours. Our seating areas and lifts are constantly reviewed and sanitized every 30 to 45 minutes by our cleaning supervisors and teams.
To protect the safety of our staff, our housekeeping staff in the customer-facing areas are required to wear face masks.
Segmented Entry and Exit
We have segmented the entry and exit points on all gates and levels so we can screen the incoming visitors and ensure that we comply with our entry requirements. This also avoids crowding when visitors enter and exit through the same door.
Reduced Parking Spaces
We have reduced the number of parking spaces and placed wayfinding signages around the parking areas for easier access to our multi-level parking spaces on the ground and first floor, which remain available for our guests.
Hand Sanitizers
We have installed 225 hand sanitizers throughout the mall, conveniently placed in the areas that have commonly touched surfaces such as entry and exit points, customer service desks, wayfinders, offices, ATMs, inside of elevators and washrooms.
Patrolling Guards
Our patrolling guards will continue to remind our mall visitors to adhere to the health and safety guidelines such as properly wearing their mask throughout the duration of their visit and maintaining physical distance from other guests.
Social Distancing Stickers
We have placed social distancing stickers in common queuing areas, such as ATM machines, banks, telecommunication kiosks and branch, restaurants, and various retail shops.
Smoking Areas
To protect our guests, we have changed the designated smoking areas to a new space in the mall where it is deemed safer to temporarily remove the masks. We have placed new signages highlighting that all areas next to our doors are now non-smoking areas.
Garbage Bins
We have placed foot-operated garbage bins with clear signage so our guests can dispose their masks and gloves safely.
Stopped Signature Services
We have temporarily stopped the following services:
• Kiddie Carts
• Shop & Drop Service
• In-Mall Taxi
Customer Service Helpline
We have made enhancements on our customer service helpline to ensure that we are there when our customers need us. Our security and management are constantly in the mall to assist. All mall visitors may reach out to us by calling us at 40354444 for any concerns, assistance, or inquiries.